BSBK IT Support
Embedded Files
BSBK IT provides support for the Biosciences Area office and researchers at Potter Street as well as support to EGSB and MBIB locations on the main lab site.
The Biosciences Operations at Berkeley provides IT support services through our support team members:
Odette Lounds
IT Support Specialist BSBK
potter-help@lbl.gov
(510) 541-6645
Location: 977-247
Be Sure To Check Berkeley Lab IT Status https://it-status.lbl.gov/ for Lab Wide IT issues & updates.
In order to help us provide the most efficient service possible, please use one of the following methods if you need IT assistance:
Help Chat
Go to IT Help Chat at https://go.lbl.gov/itchat
To start a chat support session, click the chat icon in the bottom right to talk to a technician right away!
Help Desk
Please note that IT Help Desk business hours are Monday through Friday from 8:00AM to 5:00PM.
Open a ticket at https://help.lbl.gov
Email help@lbl.gov
If it is outside of business hours, email help@lbl.gov to create a ticket.
Call the IT Help Desk at 510-486-4357
Be Sure To Check https://it-status.lbl.gov/
Ordering A Computer
Purchasing a computer, you need to fill out LBL Standard Computer Request Form - This form is for use by anyone wishing to purchase a laptop, desktop, or iPad from one of IT's Lab-standard models. All Operations personnel will use this form for system requests, except under special circumstances. Click here to learn more about the request for a computer. Computers may not be purchased on Division PCards or reimbursed. If a computer needs to be drop-shipped, arrangements will be made for asset tagging.
The custom computer request form is for users who have specific computer specifications that are not available in the LBL IT standard models (ie, extra RAM, larger storage, etc).
Report abuse