BSBK IT Support

BSBK IT provides support for the Biosciences Area office and researchers at Potter Street as well as support to EGSB and MBIB locations on the main lab site.

The Biosciences Operations at Berkeley provides IT support services through our support team members:

Odette Lounds

IT Support Specialist


(510) 541-6645


Kuldeep Chawla

Server support through: 

Science- IT Services 

In order to help us provide the most efficient service possible, please use one of the following methods if you need IT assistance:  

Help Chat 

Help Desk

Please note that IT Help Desk business hours are Monday through Friday from 8:00AM to 5:00PM.

Be Sure To Check

IT Division Website

In 2021, the Information Technologies (IT) Division launched a new website in order to provide a more accessible and user-friendly navigation experience.

The IT Division provides a diverse array of services to maintain stewardship of Berkeley Lab’s strategic priorities and scientific research mission, in addition to supporting business applications, technologies services, and related infrastructure. 

The new website design is in alignment with other LBNL Operations Division websites and includes responsive features for adaptive viewing on smartphones and tablets. The website is also easier to maintain with fresh content. Stay tuned at the end of November for the follow-up launch of a monthly IT newsletter to help Berkeley Lab staff stay up to date on the latest activities and recommendations from IT subject matter experts.